Customer relationship management (CRM) is vital in organizational departments such as marketing, customer service and sales. Features of a good CRM tool include flexibility, user-friendliness, low cost, quick and constant customer support, and a robust mobile component since a large percentage of the population prefer to use their mobile phones. As a small business owner, you may not have a big budget for a CRM tool, and CRM tools can be pretty costly. Therefore, we have compiled a list of the best free CRM tools for your small business.
Managing projects as a small business, whether internally or externally, calls for a good project management tool. Bitrix24 can help you with your project management. You can easily collaborate with your team, split roles, and manage projects effectively from a central location. Moreover, you can integrate VoIP services in a softphone and access chats from different sources in a single window. Once your business has grown, you can upgrade to unlock more features such as more storage and a pro live chat. Also, Bitrix24 has a mobile app available for both Android and iOS users so that you can view the project from anywhere.
You can also use Zoho as a small business owner to interact with your customers. You can easily interact with your customers via email and social media and live chat. Once you get a response from your customers, you will get real-time notifications. The beauty with Zoho is that you can measure the open chats rates for each channel. Therefore, it will be easier to determine a communication channel for each customer and improve how you engage with them.
As an entrepreneur, you will come across many clients. And chances are, you will save their contacts. Managing all those contacts can be confusing since you may have clients with similar names. Therefore, you need a good address book app that allows you to save your customers’ contacts, including company names, email addresses, industry, and job titles, for easy management. Covve is one of the best small business CRM tools that can do that. You will save your customers’ contacts accordingly and even set reminders of when to reach out. This will ensure that you don’t miss out on any follow-up. It also helps you wish your customer a happy birthday or anniversary, and that way, you build a good relationship with them.
Each CRM software we have discussed has unique features that you may want to incorporate in your daily business operations, right from collaborations to managing contacts and building customer relationships. If you want to manage customer relationships in a better way, download the Covve Android app or iOS now.