Terms and Conditions

Last updated: April 30, 2019

Phone Wizard by Covve (“Covve”) is a simple yet powerful tool to help you complete your phones lists with missing information. The Terms and Conditions and our Privacy Policy have been designed to protect your data and to be straightforward and easy to understand.

In a nutshell:

  • We don’t keep any of the data you upload.
  • We never resell or share any of this data.
  • Protection of your data is our top priority and we take significant measures to keep it safe and secure.

Users of the Services offered by Covve acknowledge and accept these terms and conditions.

Owner of Phone Wizard by Covve and related Services

Covve Visual Network Ltd.
Michalaki Karaoli 8,
4th floor Anemomylos Building
1095 Nicosia, Cyprus.
support@covve.com

Information about Phone Wizard by Covve

Phone Wizard by Covve (“Covve”) is a service which processes lists of phone numbers provided by the User in order to add missing information regarding these phone numbers.

Content provided by the User

Users are responsible for their own content and that of third parties that they enter into Covve. Users confirm that they have all the necessary consents from third parties whose data and/or content they share with the Owner and hereby undertake to indemnify the Owner for any liability or claim arising against the Owner in connection with illegal distribution of third-party content or unlawful use of the Service or damages that the Users may incur.

The Owner does not moderate the content provided by Users or by third parties but will act if complaints are received from Users or if orders are issued by the public authorities regarding content deemed offensive or illegal.

Rights over content provided by Users

The only rights granted to the Owner in relation to content provided by Users are those necessary to operate and maintain Covve.

Content provided by third parties

The Owner does not moderate the content or links provided by third parties before their publication on Covve. The Owner is not responsible for the content provided by third parties or for its availability.

The Service is provided “as is”

The Service is provided by the Owner “as is”, with no express or implied warranty for accuracy or availability.

Service interruption

The Owner reserves the right to add and remove functionalities or features as well as suspend or even discontinue the Service, either temporarily or permanently. In case of final discontinuation, the Owner will do the utmost to allow users to withdraw their information held by the Owner.

Service reselling

Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of Covve and its Service without the Owner’s express permission, granted either directly or through a proper reselling program.

Indemnity

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer’s fees and costs and any damages, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.

Methods of payment

Covve uses third-party tools for its payment processing and does not handle any of the provided payment information — such as the credit card — at any time.

Refunds

Users are entitled to a full refund provided that the request for the refund is made within 14 days of payment and the digital content has not been downloaded. To request a refund please email support@covve.com

Forbidden use

The Service shall be used only in accordance with these Terms.

Users may not:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Covve or any portion of it;
  • circumvent any technology used by Covve or its licensors to protect content accessible via it;
  • copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided through Covve;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of Covve or its content;
  • rent, lease or sublicense Covve;
  • defame, abuse, harass, use threatening practices, threaten or violate the legal rights of others in any other way (such as rights of privacy and publicity);
  • disseminate or publish content that is unlawful, obscene, illegitimate, defamatory or inappropriate;
  • promote any other platform, product, brand or commercial service without the express consent of the Owner, including any reference contained in the username;
  • impersonate other individuals or create fake accounts;
  • publish any content or engage in any activity that could damage a third party;
  • use Covve in any other improper way that violates these Terms.

Copyright

All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning Covve are, and remain, the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties.

Age eligibility

Users declare themselves to be adult according to their applicable legislation. Under no circumstance may persons under the age of 18 use Covve.

Limitations of liability

The Owner, within the limits as currently set out by the applicable legislation, is liable for damage under contract and in tort to the Users or third parties only when such damage is the immediate and direct consequence, through willful misconduct or gross negligence, of the activity of Covve.

The User expressly releases and exempts the Owner from any liability, to the extent permitted by the applicable law, relating to possible damage or claims of any kind, including direct, indirect, punitive, incidental, special damages related to loss of profits, loss of revenues, loss of data or costs of substitution consequential or anyhow connected to the present agreement.

Changes to these Terms

The Owner reserves the right to modify these Terms at any time, informing Users by publishing a notice within Covve. Users who continue to use Covve after the publication of the changes accept the new Terms in their entirety.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User’s rights under the Terms are not affected.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.

Contacts

All communications relating to Covve must be sent using the contacts stated in this document.

Severability

If any provision of these Terms is invalid or unenforceable, that clause will be removed and the remaining provisions shall not be affected and they will remain in force.

Governing law and jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices. An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.

Definitions

Service

The service provided by Covve as described in these Terms and in Covve.

User

Any user of the Service, whether a human being or legal entity.

Terms and Conditions (or Terms)

These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner.

Personal Information

Information stored against a contact and specifically the contact’s name, surname, telephone number and email address.

General Information

Other information about a contact and specifically the contact’s company, industry, seniority, country and job title.

Privacy Policy

Last updated: April 30, 2019

Phone Wizard by Covve (“Covve”) is a simple yet powerful tool to help you complete your phones lists with missing information. The Terms and Conditions and our Privacy Policy have been designed to protect your data and to be straightforward and easy to understand.

In a nutshell:

  • We don’t keep any of the data you upload.
  • We never resell or share any of this data.
  • Protection of your data is our top priority and we take significant measures to keep it safe and secure.

Users of the Services offered by Covve acknowledge and accept these terms and conditions.

Data Processor

Covve Visual Network Ltd.
Michalaki Karaoli 8,
4th floor Anemomylos Building
1095 Nicosia, Cyprus.
support@covve.com

The parties acknowledge and agree that with respect to the processing of personal data, the User is the Data Controller and Covve is a Data Processor.

Types of Data collected

List of phone numbers: The list of phone numbers which you upload to the service.

Users are responsible for any Personal Data of third parties provided into Covve and confirm that they have the third party’s consent to provide the Data to the Data Processor.

Mode and place of processing the Data

Methods of processing

The Data Processor processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

Covve shall only process Personal Data on behalf of and in accordance with User’s instructions and shall treat all Personal Data as Confidential Information.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

In addition to the Data Processor, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as sub-Processors. The updated list of these parties may be requested from the Data Processor at any time.

We may share some of the Data with subsidiaries, joint ventures, or other companies under a common control (“3rd Parties”), in which case we will require our 3rd Parties to honor this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Data collected by us and will assume the rights and obligations regarding the Data as described in this Privacy Policy.

Place

The Data is processed by our systems which are wholly hosted in Microsoft Azure’s West Europe data centres. If any human intervention is required, for example when supporting a customer, then this will take place at our operating offices. Where the parties involved with the processing, this takes places at their locations. For further information, please contact the Data Processor. Transfer of data to countries outside the EEA may take place as part of the services described in this Privacy Policy.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Processor corrects, suspends or removes the data.

Right to complain

The User has the right to lodge a complaint to the supervisory authority by contacting them here: www.dataprotection.gov.cy.

The use of the collected Data

The Data is collected to allow the Data Processor to provide its services as well as Traffic optimization and distribution and Hosting and backend as a service. The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Data Processor to monitor and analyze web traffic and can be used to keep track of User behavior.

KISSmetrics (KISSmetrics Inc)

KISSmetrics is an analytics service provided by Kissmetrics Inc. used to track and examine the use of Covve and to prepare reports on its activities. Personal Data collected: Cookie and Usage data.

Place of processing: USA — Privacy Policy.

Google Analytics (Google Inc)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of Covve, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage data.

Place of processing: USA — Privacy Policy.

Appsflyer (Appsflyer Inc)

Appsflyer is an analytics service provided by Appsflyer Inc. used to track and examine the use of Covve and to prepare reports on its activities. Personal Data collected: Cookie and Usage data.

Place of processing: USA – Privacy PolicyOpt Out.

Hosting and backend as a service

These services have the purpose of hosting data and files that enable Covve to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Covve. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Microsoft Azure (Microsoft Corporation)

Microsoft Azure is a hosting service provided by Microsoft Corporation. Personal Data collected: Various types of Data as specified in the privacy policy of the service.

Place of processing: Europe — Privacy Policy.

LogEntries (Rapid7 LLC)

LogEntries is a server log management service provided by Rapid7 LLC.

Personal Data collected: Various types of Data as logged by Covve’s servers for troubleshooting and system monitoring purposes.

Traffic optimization and distribution

These services allow Covve to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Covve and the User’s browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.

Cloudflare (Cloudflare, Inc.)

Cloudflare is a traffic optimization and distribution service provided by Incapsula, Inc. The way Cloudflare is integrated means that it filters all the traffic through Covve, i.e., communication between Covve and the User’s browser, while also allowing analytical data from Covve to be collected.

Personal Data collected: Various types of Data as specified in the privacy policy of the service.

Place of processing: USA — Privacy Policy.

Phone number processing

Alcazar Networks (Alcazar Networks Inc.)

Alcazar Networks provides an LRN lookup service to check whether US phone numbers are mobile numbers or landlines.

Personal Data collected: Phone numbers of the User’s contacts.

Place of processing: USA.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Processor, in Court or in the stages leading to possible legal action arising from improper use of Covve or the related services.

The User declares to be aware that the Data Processor may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, Covve may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, Covve and any third party services may collect files that record interaction with Covve (System Logs) or use for this purpose other Personal Data (such as IP Address).

Your right to withdraw consent

Wherever the User has given Covve consent to access any data, the User may withdraw the consent at any time either by deleting their account or by contacting support@covve.com.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Processor at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Processor to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Processor at the contact information set out above.

Covve does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Processor reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top. If a User objects to any of the changes to the Policy, the User must cease using Covve and can request that the Data Processor removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Processor has about Users.

Information about this privacy policy

The Data Processor is responsible for this privacy policy.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from Covve (or third party services employed in Covve), which can include: the IP addresses or domain names of the computers utilized by the Users who use Covve, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using Covve, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of Covve. The Data Controller, unless otherwise specified, is the User.

Covve

The hardware or software tool by which the Personal Data of the User is collected.

Cookie

Small piece of data stored in the User’s device.

About the General Data Protection Regulation (“GDPR”)

This privacy statement has been prepared in fulfilment of the obligations set out in the GDPR with respect to Data Processors.